Last updated: 12 October 2026
1. Overview
MyNRIPRO provides India-side assistance, administrative support and coordination services for Non-Resident Indians (NRIs) and other customers who require assistance with matters in India.
Our services may involve research, document preparation assistance, application coordination, appointment scheduling, follow-ups and coordination with independent professionals or third-party service providers.
Because many services involve time, professional work and third-party costs, refunds depend on the service purchased, the work completed and the circumstances of the request.
This policy should be read together with the applicable service description, quotation and Terms of Service.
2. Cancellation requests
Customers may request cancellation by emailing desk@mynripro.com with their order number, registered email address and reason for cancellation.
Please submit cancellation requests as early as possible. We will confirm whether the service has started and whether any third-party costs have already been incurred.
A cancellation request does not automatically guarantee a full refund.
3. Refund eligibility
We will review refund requests individually, taking into account the following:
- Whether work on the service has started.
- The amount of work completed before cancellation.
- Any reasonable, disclosed and non-recoverable third-party charges incurred.
- The terms of the original quotation or service description.
- Whether the service was delivered as described.
- Any applicable consumer protection laws.
Where no work has started and no non-recoverable costs have been incurred, a full refund may be available, subject to applicable law and the agreed service terms.
Where work has started, any refund may take account of the work completed and eligible costs already incurred. We will explain the basis of our decision.
Nothing in this policy excludes any refund or other remedy that customers are legally entitled to receive.
4. Services already commenced or completed
Many MyNRIPRO services involve research, document review, coordination, applications, communications or follow-ups.
Once work has commenced, the amount refundable may be reduced to reflect work already completed and eligible costs incurred, where permitted by law.
Completed services are generally not eligible for a refund merely because a customer changes their mind after receiving the agreed service.
However, if a service has not been delivered as agreed, please contact us so that we can investigate and determine an appropriate remedy.
5. Third-party fees and expenses
Some services may involve government fees, professional fees, courier charges, translation costs, notarisation, attestation, travel expenses or other third-party charges.
Where these costs are disclosed and incurred on the customer’s behalf, they may be non-refundable if the relevant third party does not return them.
MyNRIPRO cannot guarantee a refund from an independent professional, government authority or third-party provider. We will assist with clarification or follow-up where this falls within the agreed scope of our service.
6. Custom service packages and quotations
Certain requests require an individual assessment and a customised quotation.
The applicable scope, price, estimated timeline, exclusions and cancellation terms should be confirmed before the customer proceeds.
A quotation request alone does not constitute a paid order. If a customer has paid for a customised service, any cancellation or refund will be assessed under the agreed quotation and this policy, subject to applicable law.
7. Delays, rejections and outcomes
MyNRIPRO assists with coordination and administrative processes. Unless expressly agreed otherwise in writing, we do not guarantee approval of government applications, completion by a government authority’s estimated date, a particular legal or tax outcome, or a decision by an independent third party.
A delay or rejection by an authority or third party does not automatically mean that the MyNRIPRO service was deficient. We will nevertheless review concerns about work that was not performed as agreed.
8. Duplicate payments and billing errors
If you believe you have been charged twice for the same order or have identified a billing error, email desk@mynripro.com with your order number, payment date and relevant payment reference.
We will investigate verified duplicate charges and arrange an appropriate correction or refund where warranted.
Please do not email full payment card numbers or security codes.
9. How refunds are processed
To request a refund, email desk@mynripro.com and include:
- Your full name.
- Your order or invoice number.
- The service purchased.
- The payment date and payment reference, if available.
- The reason for the request.
We will acknowledge the request and may ask for additional information. If approved, refunds will normally be issued to the original payment method where possible. Processing times may depend on the payment provider or financial institution.
If a different refund method is necessary, we will confirm the arrangements with you.
10. Changes to a service
If you want to change the scope of a service after ordering, contact us before additional work is undertaken.
A change may require a revised quotation, additional charges or a revised timeline. We will seek your agreement before proceeding with chargeable changes.
11. Contact us
For questions about cancellations, refunds or service concerns, contact:
MyNRIPRO Support
Email: desk@mynripro.com
Website: https://mynripro.com/
Please include your order number where applicable so that we can identify your request.
This policy is intended to explain our general approach to refunds and cancellations. The applicable order terms and mandatory consumer protection laws continue to apply.